Is there a minimum order spend?
Your payment will be processed on the day of delivery, by the driver if you are paying cash or card on delivery.
All online payments will be processed on the day of delivery, after your order has been picked and processed.
If you have selected the pay by card online option, the final amount will be deducted from your account after order processing and you will receive a SMS notification (if enabled) from your bank notifying you of the amount deducted.
What if a product is out of stock?
"Don't deliver unavailable
items, don't notify":
We will only deliver the available items from your order and omit any unavailable items without prior notification.
How do I report a product complaint?
We do our best to ensure our products are of the highest quality standards, and deliver a fresher experience.
If you would like to report a product complaint, you can contact us by
phone with our Customer Care team on +971 4 331 3362
I'm having
issues shopping on topgrocer.com, what should I do?
If you are having an issue shopping on topgrocer.com please close down
your browser and restart. If you are still having an issue shopping on topgrocer.com
please contact us on 971 4 331 3362.
Which areas
do you deliver groceries to?
We currently offer our grocery delivery service to addresses in Dubai, Sharjah and selected areas in Abu Dhabi.
Our website and social media will be updated once we begin to offer grocery delivery to addresses in Ajman, Fujairah, Al Ain and Ras Al Khaimah.
